‘s《商务对话》旨在适应职场生活的商务英语口语会话，其内容涉及商务活动的诸多方面。商务英语更多的是教一种西方的商业管理理念，工作心理，如何与外国人打交道，如何与他们合作，工作方法等等。南昌美联英语为你编译：处理投诉的英语情景对话。
处理投诉的英语情景对话-顾客投诉
I've got a complaint to make.
我有问题要投诉。
These aren't the things we ordered.
这些货不是我们要的。
Nearly all of them were broken.
几乎所有的货都坏了。
To be honest, I find this quite unsatisfactory.
老实说，我对这次供货很不满意。
处理投诉的英语情景对话-要求退货
I would like to return this dress.
我想退掉这件衣服。
Can I get a refund?
可以退款吗，
处理投诉的英语情景对话-商家回应
What is the problem?
有什么问题，
Can I take your reference number, please?
请问您的发货号是多少，
Do you have the receipt?
您有收据吗？
We can replace them for you immediately.
我们会立即为您更换。
I can help you find the right size.
我可以帮您调换尺码。
Send them back to us, and we'll refund the full cost.
给我们送回来吧，我们将退还所有费用。
To show you our appreciation, we'll take 25% off your bill.
为表示我们的诚意，我们将免除您25%的账单金额。
处理投诉的英语情景对话-情景对话
对话场景：总台接到投诉电话后安抚顾客，表示立即退换商品，同时让出折扣平息顾客的怒气。
句型重点：投诉的说法，道歉，安慰。
Receptionist: This is Office Supplies, Mary speaking.How may I help you?
Assistant: I'd like to make a complaint about a recent delivery.
Receptionist:Can I take your reference number,please?
Assistant: It's WK 9A5.
Receptionist: And your name, please?
Assistant: This is Jane calling, from ABC Publishing.
Receptionist: And what is the problem, Jane?
Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken.
Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately.
Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens again.I'm going to have to find another supplier.
Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill.
Assistant: Thank you.
Receptionist: You're welcome.
接待员：办公用品公司，我是玛丽。您需要什么帮助吗？
助理：我想就近期的一次发货提出投诉。
接待员：能告诉我您的发货号吗？
助理：是WK 9A50
接待员：请问您的姓名是？
助理：我是ABC出版社的简。
接待员：有什么问题，简？
助理：今天我收到了为部门订购的灯泡，但几乎所有的灯泡都坏了。
接待员：非常抱歉。如果您能告诉我受损灯泡的数量，我们会立即为您更换。
助理：让我看看……有75个。老实说，我对这次供货很不满意。如果再次发生此类事情，我就得另找供货商了
接待员：我再次表示歉意。为表示我们对贵公司的感谢，我们将免除您25%的
账单金额。
助理：谢谢。
接待员：不用谢。
以上就是：处理投诉的英语情景对话。南昌美联英语搜罗各种商务英语情景对话，助你完成由菜鸟到高手的完美蜕变，汇集经典、全面、实用的商务英语会话表达。
