前台服务员包括电话总机话务员,需要面对不能谋面的顾客,解决各类诸如预订、投诉、疑难等问题,通过声音也同样需要表达出礼貌与尊敬。宜昌韦博国际英语分享商务英语接听电话，让英语表达更流利。
对话练习
Garden Co. Ltd.Good afternoon.May I help you?
下午好，高登有限公司，你有什么事？
Good afternoon. I' m Li Haiying from Huaxin Computer Company in Wuhan China. I' d like tospeak to someone who is responsible for marketing. We placed an order with you for computers five weeks ago, but we have so far heard nothing about it from you.
下午好！我是中国武汉华新计算机公司的李海英。我想与你们公司负责营销的人员讲话。我们在5个星期前向你们公司寄去了一份关于计算机的订单，但是至今未收到你们公司有关这一份订单的任何消息。
Oh, dear! It sounds that the delivery is held up somewhere on the line. Just a minute, Mr. Li, I' ll put you through.
啊！听起来好像是哪个环节上把货物压了下来。请稍等，李先生，我为你接通电话。
OK. Thank you.谢谢。
I' m sorry there' s no one here in Sales Department at the moment, but I' ll pass on the message and ask them to get straight back to you. I' ll just make a note. Could you give me your name and number?
对不起，李先生，销售部这会儿没有人，但我会将这一信息传给他们，让他们直接与您联系。我简单地记一下，请告诉我您的名字和电话号码好吗？
All right. Li Haiying, L I, H A I, Y I N G, Huaxin Computer Company. It' s about an order for 100 computers, model Dell N2ll009. My phone number is 0086-027-68743860.
好吧。李海英，L I, H A I, Y I N G，华新计算机公司，100台配置代码为N2ll009戴尔计算机。我的联系电话是：0086-027-687438600
You made the order five weeks ago?您是5个星期前订的货吗？
Yes, I did.是的。
Right, sir.好啦，先生。
